Don’t see your question here?
Email [email protected]
How can I purchase a membership? You can easily purchase a membership online here. You may also purchase a membership in person at the box office. Student, teacher, and military memberships are only available at the box office with current picture ID.
When do I get my membership card? Anyone who purchases a membership will receive their membership card within 7-10 business days.
Can I give a membership as a gift? Yes! You can purchase a gift membership online here or at the box office. For students, teachers, and military personnel, you can purchase a $50 gift card which they can redeem at the box office with their picture ID for a membership.
Can I transfer my membership to another party or obtain a refund? Memberships are non-refundable and non-transferrable.
How do I renew my membership? You can renew your membership here or in person at the box office.
What happens if I renew early? An additional year will be added to your membership, with no time lost. Your renewal date will advance 1 calendar year from your most recent renewal date.
I just joined online. How soon can I use my membership? Right away! When you renew online you will be emailed a receipt. Until you receive your membership materials, bring your receipt to the box office to receive member benefits.
How can I check my membership renewal date? Your renewal date is listed on your membership letter. You can also ask at the box office or email [email protected].
I lost my membership card. How do I get a replacement? Ask at the box office or email [email protected].
Is my membership gift tax deductible? The Loft Cinema is a 501(c)(3) and memberships are tax deductible as allowed by law. Please consult your tax advisor.
At what levels are installment payments available? Installment payments are available online only at the Director Circle level and above.
How do I know what and when the Member Screening is? You can find the most up-to-date Member Screening information on the bottom left corner of our website homepage. It is also listed at the bottom of the inside cover of the Film Guide each month.
Is the membership screening busy? What if it sells out? The Member Screening is usually busy. Members should arrive at least a ½ hour before the screening, especially if they have seating preferences. If the Member Screening is at capacity, Members will be issued a return pass to see this film another time (valid through the following Thursday).
Can I pick up Member Screening tickets early? Members may pick up tickets only for themselves (1 for Teacher/Student/Military/Individual, 2 for Couples and above) at the Box Office on the day of the Member Screening. The Box Office is open ½ hour before the first show of the day. Please see the website for showtimes.