Welcome to our new website! If you’re a Loft Cinema member, click here for instructions to set up your account.

FAQs

Don’t see your question here? Email [email protected]

 

I’m a Member, How do I create my account login to access my benefits?

  1. Click here and log in using your new Member ID Number.
  2. When you log in for the first time, you will be asked to create your online username and password.
  3. Once signed in, you will land on your customer information page. Here you can update your information, change your password, view your orders and your benefits.
  4. To make a purchase, select the “Home” button at the top left corner and then choose the event you would like to purchase. When signed in as a member you will see your member benefit ticket price. Choose your quantity, add to cart and then Proceed to Checkout.
  5. On the payment page, please verify your billing address and enter valid credit card info to pay for your order. Click Make Payment to complete your order.

Member tickets will still be available for purchase at the box office.

If you have any trouble, please reach out to [email protected] for assistance.

 

How do I purchase Merchandise along with my tickets?

  1. After you’ve added tickets to your cart, proceed to checkout, then click on the the “Merchandise” button at the top of the checkout page.
  2. Make your selections then click the “proceed to checkout” button and your cart will be updated.

Please Note: If you’d like an item mailed to you, please contact [email protected] to make shipping arrangements.

 

How do I purchase Merchandise on its own, without buying a ticket?

  1. Click here to navigate directly to our Merchandise area.
  2. Make your selections then click the “proceed to checkout” button.

Please Note: If you’d like an item mailed to you, please contact [email protected] to make shipping arrangements.

 

How do I purchase a Gift Certificate along with my tickets?

  1. After you’ve added tickets to your cart, proceed to checkout, then click on the the “Gift Certificate ” button at the top of the checkout page.
  2. Make your selection then click the “proceed to checkout” button and your cart will be updated.

Please Note: We are no longer printing physical Gift Cards.

 

How do I purchase a Gift Certificate on its own, without buying a ticket?

  1. Click here to navigate directly to our Gift Certificate area.
  2. Make your selection then click the “proceed to checkout” button.

Please Note: We are no longer printing physical Gift Cards.

 

How do I use member passes?

Paper Member Passes (for memberships purchased before July 26, 2022)

  • Redeem your Paper Member Pass at the theatre for any regularly scheduled film with available seats. Pass availability/restrictions are listed on every film on our website. Paper Member Passes cannot be redeemed online. When you arrive, ask staff if there are seats available for Member Pass use.
  • Or redeem your Member Pass at the concession stand for a Medium Popcorn/Drink combo.

 

Digital Member Passes (for those memberships purchased on or after July 26, 2022)

  • Redeem your Digital Member Pass online or at the theatre for any regularly scheduled film with available seats. Pass availability/restrictions are listed on every film on our website.

 

How can I purchase a membership?

You can easily purchase a membership online here. If you have purchased a Student, Teacher, or Military membership, you may be asked to show a current picture ID at the theatre.

 

When do I get my membership card?

As of July 26, 2022, member cards are digital and will be included as a QR code at the bottom of your confirmation email and in your online account.

 

Can I give a membership as a gift?

You can purchase a gift certificate online here.

 

Can I transfer my membership to another party or obtain a refund?

Memberships are non-refundable and non-transferrable.

 

How do I renew my membership?

You can renew your membership here.

 

What happens if I renew early?

An additional year will be added to your membership, with no time lost. Your renewal date will advance 1 calendar year from your most recent renewal date.

 

I just joined online. How soon can I use my membership?

Right away! When you renew online you will be emailed a receipt, and your information will be updated automatically in your online account.

 

How can I check my membership renewal date?

You can see all information about your membership in your online account.

 

Is my membership gift tax-deductible?

The Loft Cinema estimates the fair market value of membership benefits and considers the amounts below to be a good guideline for determining the tax-deductible portion of your membership dues. It is important to consult with your tax professional when making final determinations..

Tax Deductible Info

 

At what levels are installment payments available?

Installment payments are available at Director Circle level and above. For information please email [email protected].

 

How can I support The Loft Cinema with donor advised fund?

Although we cannot provide membership benefits for a contribution from donor advised funds, we are happy to accept unrestricted donations via donor advised funds. Please direct funds to:

The Loft Cinema
3233 E Speedway Blvd
Tucson, AZ 85716 – 3933

Add Tickets

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Your membership needs to be renewed

If you’re experiencing cart issues, please contact [email protected] Please note: Digital Member Passes are available for memberships purchased on or after July 26, 2022.