Membership FAQs
Don’t see your question here? Email [email protected]
How do I create my account login to access my benefits?
- Click here and log in using your new Member ID Number.
- When you log in for the first time, you will be asked to create your online username and password (at least 8 characters long and can contain alphabetic, numeric, and the following special characters: ! @ # $ % ^ * ( ) – _ { } [ ] ).
- Once signed in, you will land on your customer information page. Here you can update your information, change your password, view your orders and your benefits.
- To make a purchase, select the “Home” button at the top left corner and then choose the event you would like to purchase. When signed in as a member you will see your member benefit ticket price. Choose your quantity, add to cart and then Proceed to Checkout.
- On the payment page, please verify your billing address and enter valid credit card info to pay for your order. Click Make Payment to complete your order.
Member tickets will still be available for purchase at the box office.
If you have any trouble, please reach out to [email protected] for assistance.
How do I use member passes?
Paper Member Passes (for memberships purchased before July 26, 2022)
- Redeem your Paper Member Pass at the theatre for any regularly scheduled film with available seats. Pass availability/restrictions are listed on every film on our website. Paper Member Passes cannot be redeemed online. When you arrive, ask staff if there are seats available for Member Pass use.
- Or redeem your Member Pass at the concession stand for a Medium Popcorn/Drink combo.
Digital Member Passes (for those memberships purchased on or after July 26, 2022)
- Redeem your Digital Member Pass online or at the theatre for any regularly scheduled film with available seats. Pass availability/restrictions are listed on every film on our website.
How can I purchase a membership?
You can easily purchase a membership online here. If you have purchased a Student, Teacher, or Military membership, you may be asked to show a current picture ID at the theatre.
When do I get my membership card?
As of July 25, 2022, member cards are digital and will be included as a QR code at the bottom of your confirmation email and in your online account.
Can I give a membership as a gift?
You can purchase a gift certificate online here.
Can I transfer my membership to another party or obtain a refund?
Memberships are non-refundable and non-transferrable.
How do I renew my membership?
You can renew your membership here.
What happens if I renew early?
An additional year will be added to your membership, with no time lost. Your renewal date will advance 1 calendar year from your most recent renewal date.
I just joined online. How soon can I use my membership?
Right away! When you renew online you will be emailed a receipt, and your information will be updated automatically in your online account.
How can I check my membership renewal date?
You can see all information about your membership in your online account.
Is my membership gift tax-deductible?
The Loft Cinema estimates the fair market value of membership benefits and considers the amounts below to be a good guideline for determining the tax-deductible portion of your membership dues. It is important to consult with your tax professional when making final determinations..
At what levels are installment payments available?
Installment payments are available at Director Circle level and above. For information please email [email protected].
How can I support The Loft Cinema with donor advised fund?
Although we cannot provide membership benefits for a contribution from donor advised funds, we are happy to accept unrestricted donations via donor advised funds. Please direct funds to:
The Loft Cinema
3233 E Speedway Blvd
Tucson, AZ 85716 – 3933